In this podcast published in June 2022 by the Moss Reports, I’ll speak about the journey that led me into my pioneering second career as a patient navigator and the patient advocacy profession that has since been created as a necessity to overcome the failings and complexities of the American healthcare delivery system. I will…
What We Do
Feeling vulnerable and afraid after hearing an unexpected diagnosis?
I’ve been in your shoes.
My name is Elisabeth Schuler. I’m the founder and CEO here at Patient Navigator LLC. I am a Board Certified Patient Advocate and Certified Senior Advisor ®.
In 1998, while I was working for the U.S.Department of State and we had just returned from an overseas assignment, my two-year-old child was diagnosed with an inoperable brainstem tumor. The ground collapsed beneath me.
Suddenly, I was thrown into a completely unfamiliar universe.
I realized that I needed to educate myself quickly on every aspect of brain tumors.
Using the skills I’d mastered as a diplomat in my Foreign Service career, I got to work researching the disease, contacting pediatric brain tumor specialists across the country and learning how to communicate with medical professionals to get answers and results.
Thankfully, after consulting with doctors and making a treatment decision based on the best information we had, my child survived.
But something had changed.
I’d been through an experience that nobody should have to go through – and I wanted to share what I had learned with other people trying to navigate the confusing, inefficient and stressful maze of our healthcare system.
But more than that, I wanted to give people the help and support they need during this difficult time in their lives.
That’s why I started Patient Navigator.
Need help navigating the healthcare maze?
Our job is to find solutions and to overcome the obstacles you may face during your journey through illness or ageing so that you can focus on what matters most in your life. If you think you could use our help – or just want to see how we could help you – give us a call.
Paul | January 24, 2022
I was in a motor vehicle accident 7/2/20 when a kid tooling around my beach town on vacation in Daddy’s car – hit me driver side door. I sustained a CSpine injury and 2 torn rotator cuffs. After 1.5 YEARS of treatment and over 137 visits including ER, PT, Spine Dr, IMEs, Pain Specialist, Orthopedic Surgeon, Medication, Spinal Blocks, Failed Surgery….and endless hours and hours and hours on the phone, I had truly given up. I was not better and didn’t know where to turn. No Fault Insurance had dropped me, and I was on Medicaid searching for all new Dr’s.
I have always been wildly independent, financially secure, and now facing the end of the line as a single woman, and homeowner that had not been able to work since the accident. I was no closer to being better. I have worked my whole life, with a home, savings, retirement. Always had good healthcare…and when I needed it most, there was nothing left. I was all done. Physically, emotionally and financially.
I found Elisabeth via Google search in a desperate attempt to find someone, anyone who could help me. I was truly at my wits end. No end in sight.
She gave me hope, advice, resources, and the peace of mind knowing that there was always someone there to help. Thank GOD people like Elisabeth exist when you need an angel on earth.
Lisa | November 10, 2021
Aaron in New Jersey and Virginia
Katreena in Washington, DC
The Patient Navigator Blog
From the Blog
This post was contributed by guest writer Alicia Blair In Carnegie Mellon University’s insights on making decisions in a COVID-19 world, researchers note that the pandemic has posed difficult but interdependent decision-making challenges for professionals and individuals alike. Professionals need to base decisions on relevant health protocols, such as when to keep establishments open. On the…
When I tell people that I am a patient advocate and my job is to help patients and families navigate through our healthcare system, they often respond “I wish I had known you when ….” They tell me stories about when they were overwhelmed, confused, afraid, or unsatisfied by our complicated, expensive, and often inefficient…